European Data Protection Supervisor
European Data Protection Supervisor

Consumers

Consumers

EU approaches to data protection, competition and consumer protection share common goals, including the promotion of growth, innovation and the welfare of individual consumers.

Closer dialogue between regulators and experts across these policy areas can aid enforcement of rules on competition and consumer protection and stimulate the market for privacy-enhancing services.

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05/10/2018
5
Oct
2018

EDPS Opinion on the legislative package “A New Deal for Consumers”

The Opinion outlines the position of the EDPS on the legislative package entitled: “A New Deal for Consumers” that is composed of the Proposal for a Directive as regards better enforcement and modernisation of EU consumer protection rules and the Proposal for a Directive on representative actions for the protection of the collective interests of consumers.

15/03/2017
15
Mar
2017

EDPS sees opportunities for stronger consumer and data protection

Individuals are entitled to enjoy the same rights online as they do offline, under EU law. This includes when consuming goods and services, whether they are supplied in exchange for money or not.

14/03/2017
14
Mar
2017

Contracts for the supply of digital content

EDPS Opinion on the Proposal for a Directive on certain aspects concerning contracts for the supply of digital content, 14 March 2017

23/09/2016
23
Sep
2016

Big Data

EDPS Opinion on coherent enforcement of fundamental rights in the age of Big Data

01/04/2014
1
Apr
2014

Opportunities and challenges in the digital era: big data and moral hazard

Speaking points of Peter Hustinx, European Consumer Summit 2014: "European Consumers in the Digital Era", Brussels.

26/03/2014
26
Mar
2014

Privacy and competitiveness in the age of big data

Preliminary Opinion on "Privacy and competitiveness in the age of big data: The interplay between data protection, competition law and consumer protection in the Digital Economy"

26/03/2014
26
Mar
2014

Privacy and competitiveness in the age of big data

The collection and control of massive amounts of personal data are a source of market power for the biggest players in the global market for internet services, said the European Data Protection Supervisor (EDPS) today. Personal information has become a form of currency to pay for so-called 'free' online services and is a valuable intangible asset for an increasing number of companies doing business in the EU. This requires closer interaction between different regulators.

20/02/2014
20
Feb
2014

Regulation in food area

EDPS Comments on the Proposal for a Regulation on official controls and other official activities performed to ensure the application of food and feed law, rules on animal health and welfare, plant health, plant reproductive material and plant protection products

14/11/2013
14
Nov
2013

European single market for electronic communications

Opinion on the Proposal for a Regulation of the European Parliament and of the Council laying down measures concerning the European single market for electronic communications and to achieve a Connected Continent, and amending Directives 2002/20/EC, 2002/21/EC and 2002/22/EC and Regulations (EC) No 1211/2009 and (EU) No 531/2012

30/08/2013
30
Aug
2013

Preparing for a Fully Converged Audiovisual World: Growth, Creation and Values

EDPS formal comments on the Commission Green Paper: 'Preparing for a Fully Converged Audiovisual World: Growth, Creation and Values’

11/07/2013
11
Jul
2013

Sale of Counterfeit Goods via the Internet

EDPS Formal comments on the Report from the Commission to the European Parliament and the Council on the functioning of the Memorandum of Understanding on the Sale of Counterfeit Goods via the Internet

30/05/2013
30
May
2013

Market surveillance

Opinion on the Commission Proposal for a Regulation of the European Parliament and the Council on market surveillance of products and amending various legislative instruments of the European Parliament and of the Council

23/11/2012
23
Nov
2012

Insurance mediation, UCITS and key information documents for investment products

Opinion on proposals for a Directive on insurance mediation, a Directive amending certain provisions of Directive 2009/65/EC on the coordination of laws, regulations and administrative sanctions relating to undertakings for collective investment in transferable securities and a Regulation on key information documents for investment products 

09/10/2012
9
Oct
2012

Collective management of copyright

Letter to Mr Michel BARNIER, Commissioner for Internal Market and Services concerning proposed Directive on Collective management of copyright

16/07/2012
16
Jul
2012

European Consumer Agenda - Boosting confidence and growth

EDPS Comments on the Commission Communication - A European Consumer Agenda - Boosting confidence and growth

11/04/2012
11
Apr
2012

European market for card, internet and mobile payments

Letter concerning Commission's Green Paper "Towards an integrated European market for card, internet and mobile payments".

See also the text of the Green Paper "Towards an integrated European market for card, internet and mobile payment".

12/01/2012
12
Jan
2012

Alternative and Online Dispute Resolution for consumer disputes

Opinion on the legislative Proposals on Alternative and Online Dispute Resolution for consumer disputes, OJ C 136/01, 11.05.2012, p1

25/07/2011
25
Jul
2011

Credit agreements relating to residential property

Opinion on the proposal for a Directive of the European Parliament and of the Council on credit agreements relating to residential property, OJ C 377/02, 23.12.2011, p.5

05/05/2011
5
May
2011

Consumer Protection Cooperation System ("CPCS")

Opinion on the Consumer Protection Cooperation System ("CPCS") and on Commission Recommendation 2011/136/EU on guidelines for the implementation of data protection rules in the CPCS, OJ C 217/06, 23.07.2011, p.18

04/05/2011
4
May
2011

Consumer Protection Co-operation System (CPCS)

Opinion of 4 May 2011 on the notificatin for prior checking concerning the Consumer Protection Co-operation System ("CPCS") (Case 2009-0019)

In this Opinion the EDPS assesses data protection compliance in the Consumer Protection Cooperation System ("CPCS") and recommends further improvements to be made, in particular, technical and organizational measures to be taken by the Commission.

The CPCS is an information technology system designed and operated by the Commission pursuant to Regulation (EC) No 2006/2004 on consumer protection cooperation ("CPC Regulation"). The CPCS facilitates co-operation among “competent authorities” in EU Member States and the Commission in the area of consumer protection. In the framework of their co-operation, competent authorities exchange information including personal data.

The recommendations in this Opinion are addressed to the Commission, which has a central role in designing and operating the CPCS and which is subject to the supervision of the EDPS. With that said, many of the recommendations provided in this Opinion - including those on training, data protection Guidelines, information to data subjects and "privacy by design" solutions built into the system architecture - can also facilitate compliance with data protection rules by other users of the system, such as competent authorities in Member States. Therefore, the recommendations set for the Commission should help ensure a high overall level of data protection within the CPCS.

The EDPS welcomes the fact that CPCS is grounded on a legal basis such as the CPC Regulation and that this legislative text has been complemented over time with the CPC Implementing Decision and the CPC Data Protection Guidelines, which provide more details with regard to the processing as well as specific data protection safeguards. The EDPS also acknowledges the work done at the practical level, with regard to the security and functionalities of CPCS.

In his Opinion, the EDPS recommends the following:

- concerning data quality, (i) the CPCS system architecture should continue to be configured in such a way to facilitate, to the greatest extent possible, compliance with data protection laws; and (ii) the Commission should continue its activities to help ensure that the users of the system should be adequately trained, guided, and empowered to take decisions concerning data protection;

- with regard to the retention period, (i) unless an investigation or enforcement action is ongoing, alerts should be withdrawn and deleted within an appropriate time period from their issuance (the EDPS recommends a period of six months unless another, more appropriate retention period can be justified); the Commission should: (ii) clarify further what is the purpose of the five-year data retention period; (iii) evaluate whether a shorter retention period would allow achieving the same objectives; and (iv) evaluate whether all information currently foreseen needs to be retained or a subset of the information would suffice;

- the Commission should revise and make prominent its draft privacy notice on the website and raise awareness about the importance of notice provision among competent authorities (or SLOs) to help encourage notice provision at national level; and

- further measures should be taken to facilitate the exercise of data subjects' rights to access, rectification and deletion of their data. To facilitate coordination, a data protection module within the CPCS could be considered.

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