11
Jan
2008
Call center technology - OHIM
Opinion of 11 January 2008 on a notification for prior checking on the Call center technology (Case 2007-583)
OHIM monitors the incoming calls at OHIM's switchboard, information centre and help desk. The monitoring takes place through the use of an off the shelf software program referred to as “Call Centre Technology”. The monitoring provides information about the volume of the calls received, duration, number of calls attended and rejected, etc. The content of the calls is not monitored. This Notification refers to the data processing that occurs in the context of the monitoring of these calls.
The EDPS recommendations provided in this opinion aim to ensure the full compliance with the Regulation 45/2001, in particular, as regards the storage periods, the scope of the right of access and the requirements for data transfers to service providers established in non-adequate countries.
Verfügbare Sprachen: Englisch, Französisch