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11
Jan
2008
Opinions Prior Check and Prior Consultations

Call center technology - OHIM

Opinion of 11 January 2008 on a notification for prior checking on the Call center technology (Case 2007-583)

OHIM monitors the incoming calls at OHIM's switchboard, information centre and help desk. The monitoring takes place through the use of an off the shelf software program referred to as “Call Centre Technology”.  The monitoring provides information about the volume of the calls received, duration, number of calls attended and rejected, etc.  The content of the calls is not monitored. This Notification refers to the data processing that occurs in the context of the monitoring of these calls. 
 

The EDPS recommendations provided in this opinion aim to ensure the full compliance with the Regulation 45/2001, in particular, as regards the storage periods, the scope of the right of access and the requirements for data transfers to service providers established in non-adequate countries.

Verfügbare Sprachen: Englisch, Französisch
Topics
Privacy in the EU Institutions
Staff Evaluation
7
Jan
2008
Opinions Prior Check and Prior Consultations

Probationary period reports - European Maritime Safety Agency

Opinion of 7 January 2008 on a notification for prior checking concerning "probationary period reports" (Case 2007-569)

Personal data processed within Probationary Period Reports are used for the evaluation of the initial performance of the respective temporary and contract agent in view of their possible establishment (or dismissal). In addition, the reports may be used for the follow-up of the individual training need, as well as provide a basis for the first annual career development review. 
 
The EDPS recommendations provided in this opinion aim to ensure the full compliance with the Regulation 45/2001 and concern, in particular, the information to be provided to the data subjects.
Verfügbare Sprachen: Englisch, Französisch
Topics
Privacy in the EU Institutions
Staff Evaluation